Customer Care

Customer service and satisfaction are the highest priority of every Saladino's Associate. Daily customer needs are managed by outside and inside sales representatives. Our customer service is hands-on and will exceed your expectations.

Diverse Product Offerings

Saladino’s offers our customers a one-stop-shop opportunity. Beyond their traditional foodservice product needs customers can participate in our fresh linen exchange program, custom cut produce, custom cut steaks, center of the plate products, and a cleaning/sanitization program that includes field service and equipment. All products are focused to deliver quality results and are competitively priced.

On-Time Deliveries

Delivering exceptional service is rare. Saladino’s structured routing makes it possible for customers to receive their deliveries within a tight delivery window week after week. This eliminates the customer frustration associated with peak-time deliveries that pull the customer away from their most important task—exceeding our customers’ expectations. Three temperature compartment trailers protect the integrity of all products. Frozen product is transported at 0°, refrigerated product is transported at 34°and dry product is delivered at 55° to protect fresh tomato quality. All delivery trucks have on-board CADEC technology to provide electronic logs, GPS location reporting, speed monitoring, and trailer data loggers.

Exceeding Expectations

Saladino’s drivers stock, date, and rotate all perishable products. Drivers do all they can to make sure that the older inventory is used before the customer begins using the newly delivered product. This process protects the integrity of the product our customers serve to their customers and limits customer returns for spoiled products. This ensures that our customers maintain a lower food cost and saves labor.

Product Return Management

Drivers have the ability to offer instant credit memos on product returns. This allows our customer to apply that credit to the check they are writing at the time of delivery.

Order Fulfillment

Saladino’s order fill rate averages 99.97%, well above industry standards. If there is a shortage or miss-pick on any customer order, Saladino’s pledges to resolve the shortage on the next business day.

Continuous Supply

Saladino’s has developed a Contingency Plan to minimize or eliminate service disruptions to our customers.  

Potential disruptions include—

• Flooding
• Earthquakes
• Organized Labor Influences
• Inventory Assessment